Quality Inn & Suites Carlsbad Caverns Area

When I first pulled into the parking lot, I noticed there was not much parking up front, but my goodness, there's an abundance in the back. We walked in and I instantly saw a clean and refreshing place. Ms. Jenny quickly checked us in, and we were off to our handicap accessible room. I walked in and noticed a stench that I couldn’t ignore. I went back to the front desk and reported the smell. Ms. April, the hotel manager, quickly went to see if she could smell it too. Unfortunately, she did and assured me she would find a more suitable place. Unfortunately, the room she had available was not handicap accessible, but I would overlook that for a nice room without a smell. Thankfully, she found me a room on the first floor, which I was happy about since that’s where I wanted to be in the first place. When I walked in, the room smelled great, and the bathroom was clean. The linen was clean, the beds were comfortable, but unfortunately, our microwave was dirty. The room had: a Holy Bible, a tour book, a list of restaurants, a refrigerator, a microwave, a coffee maker, an iron, an ironing board, four large towels, four small towels, four hand towels, and lots of light. As I was bringing in my bags, Ms. Jenny brought my credit card to me. To my surprise, I left it at the front desk. Thank Goodness for honest people! Everything else was going great until we came in during a thunderstorm. Unfortunately, I assume our window leaked, and the air conditioner had water above it and was no longer working. I reported the issue to Ms. Jenny. She verified, then stated that it would be better for us to move and found me a room across the hall. Of course, I didn’t want to move, but I was happy she made a quick decision and found us a room nearby. The room we moved to had two beds instead of one, which was fine since we would only stay one more night due to more rain predictions. The outdoor pool was open and clean. We enjoyed it daily until it got too breezy.

The room was spacious and comfortable, especially nice and cool when we arrived. The bed was SO comfortable and the shower was exceptional. It was so nice to have decent water pressure and multiple settings! The price was great for the level of comfort.

Room was comfortable

The staff were very friendly and helpful. Breakfast had a nice selection of food choices. The room size gave us breathing room and made the stay more relaxing. The room heater/air conditioner worked well and did not wake me up when it turned on. Beds/Pillows were quite comfortable. Bathroom was spacious and water pressure with shower worked well.

Excellent place to stay. Staff was Excellent . April is great ! Breakfast bar was amazing with lots of options.